Scope and Purpose of the General Conditions of the Store

The present General Conditions are intended, with the order form, and the other elements referred to in them, to regulate the terms and conditions governing the provision of the DIMIWAX Online Shop Service (“Service” or “Shop”) by DIMIWAX, based at Rua dos Eucaliptos, nº 36 Pinhal Vidal – 2855-272 Corroios – Portugal, hereinafter referred to as “DIMIWAX”.

The Service consists of the provision, through the INDICAR access address to the Online Store, which, in addition to providing information on a set of products and / or services, allows the User to electronically order the products disclosed on the terms and conditions described herein.

The ordering of products must be made by Users aged 18 or over (eighteen) years (individuals under the age must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User’s electronic purchases, and can not claim the lack of signature for non-compliance with the obligations assumed.

Product Information and Contents

DIMIWAX will make every effort to ensure that the information presented is free of typographical errors and will be promptly corrected whenever they occur. If you purchase a product that has different characteristics to those presented online, you have the right to proceed to the resolution of the purchase agreement in accordance with applicable legal terms (right of free resolution – see paragraph 9).

DIMIWAX will make every effort to ship all of the ordered products, but it is possible that in certain cases and due to causes difficult to control by DIMIWAX, such as human errors or incidents in the computer systems, it is not possible to make available any of the products requested by the User . If any product is not available after you have placed the order, you will be notified by e-mail or by phone. At this point you will be presented with the possibility of canceling the order with the corresponding refund, if you have already made the respective payment.

All information about price, products, specifications, promotional actions and services can be changed at any time by DIMIWAX.

Responsibilities

3.1 All products and services sold in the DIMIWAX Online Store are in accordance with Portuguese Law.

3.2 The Store has adequate security levels, however, DIMIWAX shall not be liable for any damages suffered by the User and / or third parties due to delays, interruptions, errors and suspensions of communications that arise from factors beyond their control, in particular, any deficiencies or failures caused by the communications network or communication services provided by third parties, the computer system, modems, connection software or any computer viruses or from downloading through the infected files service or containing viruses or other properties that may affect your equipment. If for any reason of error of access to the electronic site of the Online Shop DIMIWAX is impossible to provide service, DIMIWAX will not be responsible for any damages.

3.3 The queries of data and information made within the scope of this Service are presumed to be made by the User, with DIMIWAX declining any responsibility arising from the misuse or fraudulent use of the information obtained.

3.4 DIMIWAX shall not be liable for any loss or damage caused by abusive uses of the Service that are not directly attributable to it as willful intent or gross negligence.

3.5 DIMIWAX shall not be liable for any loss or damage arising from failure to perform or faulty performance of the Service when it is not directly or indirectly attributable to it as a will or gross negligence, and is not responsible for, inter alia, (i) errors, omissions or other inaccuracies information made available through the Service; (ii) damages caused by User’s or third party’s fault, including breaches of intellectual property, (iii) breach or defective compliance resulting from compliance with judicial decisions or administrative authorities, or (iv) failure or failure to comply the occurrence of situations of force majeure, that is, situations of extraordinary or unforeseeable nature, external to DIMIWAX and that can not be controlled, such as fires, power cuts, explosions, wars, riots, civil unrest, governmental decisions, strikes, earthquakes, floods or other natural disasters or other situations not controllable by DIMIWAX that prevent or impair the fulfillment of the obligations assumed.

3.6. DIMIWAX does not guarantee that:

i) the Service is supplied uninterrupted, is safe, without errors or operates infinitely;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;
iii) any material obtained in any way through the use of the Service is used at the risk and risk of the User, who is solely responsible for any damage caused to his system and computer equipment or any loss of data resulting from such operation.
iv) no advice or information, either oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.
3.7. You agree that DIMIWAX can not in any way be held liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if you have been previously advised by the User of the possibility of the occurrence of such damages), resulting:

i) the use or impossibility of using the Service;
ii) the difficulty of obtaining any substitute of goods / services;
(iii) unauthorized access or modification to personal databases.
Consumer Obligations

4.1. The user undertakes to:

i) Provide correct personal data and addresses;
ii) Do not use false identities;
iii) Respect the limits of orders imposed.
4.2. If any of the data is incorrect or insufficient, and therefore there is a delay or impossibility in the processing of the order, or any non-delivery, the responsibility is the User, and DIMIWAX declines any responsibility.

In the event that the consumer breaches any of these obligations, DIMIWAX reserves the right to cancel future purchases, block access to the store, cancel the provision of any other services made available simultaneously by DIMIWAX to the same User; and also does not allow your future access to any or any products or services made available by DIMIWAX.

4.3. The use of products and services purchased for commercial purposes, especially for the purpose of reselling goods, is expressly prohibited.

Privacy and Protection of Personal Data
5.1. DIMIWAX guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified in the order form as being of obligatory supply are indispensable to the provision of the Service by DIMIWAX. The omission or inaccuracy of the data provided by the User is of its sole and entire responsibility and may give rise to the refusal to provide the Service by DIMIWAX.

5.3. The personal data of the User will be processed and stored computerized and are intended to be used by DIMIWAX in the scope of the contractual and / or commercial relationship with the User.

5.4. In accordance with the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update his / her personal data, directly or on written request, as well as the right to oppose the use thereof for the purposes set forth in with the person responsible for the processing of personal data: DIMIWAX

5.5. The Internet is an open network, so that the personal data of the User, other personal information and all content hosted on the Service may circulate in the network without security conditions, including the risk of being accessible and used by unauthorized third parties. DIMIWAX shall not be liable for such access and / or use.

Cancellation of orders

6.1 At the request of the User

The User may cancel your order by requesting it to DIMIWAX through the telephone number or email indicating the order number, which will be accepted as long as it has not yet been processed. After processing, DIMIWAX will attempt to deliver the same.

For the purpose of cancellation the User must indicate the following data to DIMIWAX:

a) Order number
b) NIF with which you placed the order and delivery address

6.2 By decision of DIMIWAX

DIMIWAX reserves the right not to process orders, when it verifies some inconsistency in the presented personal data or to observe misconduct on the part of the buyer. DIMIWAX reserves the right not to process any order or reimbursement in case of errors in the values ​​and / or characteristics of the products, when these result from technical problems or errors not related to DIMIWAX.

Devolution

7.1. The User may return the product within 7 (seven) days from the date of receipt of the product, provided that the product has not been used.

In order to exercise this right, the User must contact DIMIWAX through the telephone number or e-mail, mentioning the order number and the reason for the return.

The packaging must be returned complete, as it has been delivered and accompanied by all the documentation received, namely the sales invoice. The packaging and sales invoice must be sent to the following address:

DIMIWAX
Rua dos Eucaliptos, nº 36 Pinhal Vidal – 2855-272 Corroios – Portugal

The respective shipping costs will be the responsibility of the user.

7.2. After receiving the return in DIMIWAX will be returned to the User the value corresponding to the amount paid for the order (value of the sales invoice). If you have used a promotional discount code, this amount will not be refunded, ie the refund will only be for the amount actually paid.

7.3. The refund method for the returned amount depends on the payment method used in your order. In the case of payments with credit card and PayPal, these are credited to their accounts. In other cases, when NIB information is provided, the refund is made to the indicated bank account. Reimbursement is made up to 14 days after receipt of the wish for free resolution and receipt of return of the property.

7.4. In the absence of any of the components of the item sold, or if any of them are not in an excellent state of repair, there shall be no refund of the price or shipping costs and the product will be returned to the original shipping address.

Intellectual property

8.1. The Store is a registered site and the Service provided by the site itself is the responsibility of DIMIWAX.

8.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

8.3. You acknowledge that any content appearing in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of such content may only occur under the express authorization of the respective owners.

8.4. The User undertakes to respect in full the rights referred to in the previous number, namely to refrain from any acts that may violate the law or said rights, such as reproduction, marketing, transmission or placement to the public’s disposal of such content or any other unauthorized acts that have as their object the same contents.

Store Service Suspension and Deactivation

9.1. Regardless of any prior or subsequent communication, DIMIWAX may, at any time and in its sole discretion, discontinue the provision of the Service and / or part of the Service to one or all Users.

9.2. DIMIWAX also reserves the right to suspend or immediately cease access to the Service in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;
b) When DIMIWAX ceases access to the Lodge, prior notice 15 days prior to the date of termination.
9.3. Suspension or termination of the Service by DIMIWAX, under the terms of the previous numbers, does not matter the right of the User or third parties to any indemnification or other compensation, DIMIWAX not being liable or in any way encumbered by any consequence resulting from the suspension, cancellation of the Service.

10.Communications

10.1. Without prejudice to other forms of communication set forth in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User’s email address, by SMS or telephone contact .

10.2. The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, telephone number and or e-mail address (“e-mail”) indicated in the ordering process.

At any time, you may request that you not receive these communications and / or notifications through your customer area via the “Do not receive the Newsletter” option.

Applicable law
The Contract is governed by Portuguese law.